Shipping Policy

We offer free shipping on orders in Canada over $100 CAD. At this time, we do not ship outside of Canada.

Canadian Orders

Canada shipping fee: Calculated based on the destination address

Canada orders over $100 CAD ship free. Free shipping will automatically be applied at checkout.

Shipping Time: 5 - 8 business days

Orders will be fulfilled within 5 business days. Once your order has been shipped, you should receive it within 5 - 8 business days. Have you been waiting longer? Please email  info@metropolisminis.com and we’ll get to the bottom of it.

International Orders
We currently do not ship outside of Canada.

Order Issues
If you have any issues with your order, please email info@metropolisminis.com and we’ll get to the bottom of it.

METROPOLIS MINIS IS NOT RESPONSIBLE FOR THE FOLLOWING SHIPPING CONCERNS:

Mistakes made by the customer in their shipping information. If you provide us with the wrong address or forget to include any necessary address information, including but not limited to an apartment/condo number, the customer is responsible for paying for a new shipping label to re-ship the product.

Stolen packages. It is the customer's responsibility to provide a shipping address that can safely receive orders.

Declined customs/duties charges. Metropolis Minis will not cover the cost of customs, duties or taxes for any orders.

Packages delivered in error to a neighbour. It is the customer's responsibility to communicate with their neighbours and retrieve any packages delivered there accidentally.

If your order is declined/returned to sender for any reason:

The customer will be responsible for paying for a new shipping label to have the order shipped again.

If you decide to abandon your order for any reason and it is returned to us, your order will be refunded, however a 25% restocking fee will be applied, as well as a $15 CAD shipping charge for the original label if your original order received free shipping.